IT Service Management Certification Training


IT Service Management Training & Certifications

IT Service Management is embarking on its greatest evolution with the launch of ITIL 4. From ITIL to DevOps to Agile and Scrum, the world of service management is blending with the world of digital transformation in an exciting and powerful way. Don’t get your people or your organization fall behind. 

What is IT Service Management?

IT Service Management (ITSM) is the group of activities, policies and processes performed by an organization to design, plan, deliver, operate and control information technology. ITSM focuses on customer needs, internal or external, adopting change management and continuous process improvement. 

Why is ITSM Important to My Organization? 

Implementing ITSM can help any organization establish processes through structured delivery and documentation. With a process in place IT teams streamline activities and support resulting in reduced costs and increased continuity. Most importantly, implementing ITSM has opens the door for IT insights to that help the organization take action and make decisions. Benefits range from: 

  • process implementation based on best practices
  • increased visibility and understanding of IT support and services
  • allows IT to better understand and support the organizations needs
  • increased support for regulatory and compliance challenges
  • reduce the impact of incidents and downtime

Learn More About How ITSM Automation is Changing IT Service and Delivery

Join our upcoming free webinar to learn more about how can organizations empower their IT team to fit into this modern workplace. 

Why Do I Need ITSM Training? 

Managing the complexities of Information Technology is critical to an organization’s success. Understanding IT service lifecycles, following best practices, and understanding how to reap the benefits of a solid IT strategy are important to meeting the needs of your growing organization.

Learn More About the Top 10 Growing Skills for IT Service Management Professionals

We believe  businesses are only as successful as their people, and that people who are armed with the tools and vision to succeed, will succeed. From those new to IT Service Management through to experienced professionals, our expert training can prepare you to meet the ever-changing IT needs of your organization. 

From the finest instructors, to the best materials, to post-class assets that further your learning experience, New Horizons is invested in your long term growth, starting with an ITSM development and training plan!

Find An ITSM Training Location Near You

Ready to become an IT Service Management certified professional? Looking to advance your career or start a new one? New Horizons Learning Group provides a clear learning path and training for professionals looking to master IT Service Management. New Horizons Learning Group has convenient locations in major west coast and southwestern cities. Each of our facilities are equipped with state-of-the-art technology and well versed instructors. Most of our courses can be taken in person or online. We provide hosted long distance courses, online live, dedicated and onsite training for groups, instructor led courses, and even custom courses. Find one of our convenient locations near you and start learning today:


Contact Us

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IT Service Management Courses

What Our Students Say

  • 79% of IT Professionals improved productivity from their training at New Horizons
  • 89% returned to New Horizons to further their skills
  • 90% of IT Professionals recommend New Horizons
  • 91% felt New Horizons content prepared them for certification
  • 92% took additional courses with New Horizons because of Instructor Quality
  • 98% would recommend New Horizons to others
  • 100% have increased their job security by taking a course

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CLD ITIL Courses

ITIL Training at New Horizons Computer Learning CentersITIL® (IT Infrastructure Library) is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to your business plan.

ITIL® 4 Foundation
ITIL® Awareness
ITIL® Foundation
ITIL® Practitioner Certification
ITIL® Intermediate Capabilities - Operational Support and Analysis
ITIL® Intermediate Capabilities - Planning, Protection, & Optimization
ITIL® Intermediate Capabilities - Release Control & Validation
ITIL® Intermediate Capabilities - Service Offerings & Agreements
ITIL® Intermediate Lifecycle - Continual Service Improvement
ITIL® Intermediate Lifecycle - Service Design
ITIL® Intermediate Lifecycle - Service Operations
ITIL® Intermediate Lifecycle - Service Strategy
ITIL® Intermediate Lifecycle - Service Transition
ITIL® Expert - Managing Across the Lifecycle (MALC)

ITIL is managed by AXELOS, and is part of their Best Practice Solutions portfolio, which are designed to help organizations become more effective across a range of key business capabilities including IT Service Management, project, programs, and security.

Learn More About Upcoming ITIL Training & Certifications

CLD DevOps Courses

DevOps Training at New Horizons Computer Learning CentersThe implementation (or transition), to a DevOps development process (the integration of both development, operational teams and processes), has proven itself as an enabler to reducing time to release, improved automation of repetitive processes and a key component of agile development and release.

Along with the development solutions and processes, IT Service Management (ITSM) plays a key role in supporting DevOps practices and objectives such as incident management, deployment and application performance management to name but a few. Listen to Alan Shimel, co-founder DevOps Institute, share about how organizations can begin integrating Cybersecurity at the Speed of DevOps.

DevOps Foundation
Certified Agile Service Manager
Certified Agile Process Owner
Continuous Testing Foundation
Continuous Delivery Ecosystem Foundation
DevOps Leader
DevSecOps Engineer

Learn More About Upcoming DevOps Training & Certifications


DevOps Training at New Horizons Computer Learning Centers

The International Association of Information Technology Asset Managers, Inc. (“IAITAM”) the professional association for individuals and organizations involved in any aspect of IT Asset Management (“ITAM”), Software Asset Management (“SAM”), Hardware Asset Management and the lifecycle processes supporting IT Asset Management in organizations of every size and industry across the globe.

Certified Software Asset Manager (CSAM)
Certified Hardware Asset Management Professional (CHAMP)
Certified IT Asset Disposal (CITAD)
Certified Mobile Asset Management (CMAM)

View all Upcoming IAITAM Course Dates

DevOps Training at New Horizons Computer Learning CentersControl Objectives for Information and Related Technology (COBIT) is a framework created by ISACA for information technology (IT) management and IT governance. It is a supporting toolset that allows managers to bridge the gap between control requirements, technical issues and business risks.

COBIT 5 Awareness
COBIT 5 Foundation
COBIT 5 Implementation
COBIT 5 Foundation & Implementation
COBIT 5 Foundation & Assessor
COBIT 5 Assessor for Security
COBIT 5 Foundation & Assessor for Security
COBIT 5 NIST Cybersecurity Framework
COBIT 5 Foundation & NIST Cyber Security Framework

View Upcoming COBIT5 Foundation Course Dates

Upcoming Popular IT Service Management Courses

Course Starts Location Price
ITIL® 4 Foundation 4/22/2021 Online LIVE - Remote Learning (Pacific Time)
ITIL® 4 Foundation 4/22/2021 HDL - All Locations (Pacific Time)
ITIL® 4 Foundation 4/29/2021 Online LIVE - Remote Learning (Pacific Time)
ITIL® 4 Foundation 4/29/2021 HDL - All Locations (Pacific Time)
ITIL® 4 Foundation 5/04/2021 Online LIVE - Remote Learning (Pacific Time)
DevOps Foundation 5/24/2021 Online LIVE - Remote Learning (Pacific Time)
DevOps Foundation 5/24/2021 HDL - All Locations (Pacific Time)
DevOps Foundation 7/12/2021 Online LIVE - Remote Learning (Pacific Time)
DevOps Foundation 7/12/2021 HDL - All Locations (Pacific Time)
DevOps Foundation 9/07/2021 Online LIVE - Remote Learning (Pacific Time)
Certified Asset Management Professional (CAMP) 4/13/2021 Online LIVE - Remote Learning (Pacific Time)
Certified Asset Management Professional (CAMP) 4/13/2021 HDL - All Locations (Pacific Time)
Certified Asset Management Professional (CAMP) 6/15/2021 Online LIVE - Remote Learning (Pacific Time)
Certified Asset Management Professional (CAMP) 6/15/2021 HDL - All Locations (Pacific Time)

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What Our Students Say About Project Management Training and Certifications

"For me the Lean Six Sigma Green Belt training removed the mystique of ‘Six Sigma’, and replaced it with a practical process improvement methodology for solving everyday business problems. What sets this course apart is the integration of passionate class room instruction with the real-life application through each student’s individual project. Bottom line: An outstanding value for the money. Your services have exceeded our expectations towards delivering a solution. I am therefore pleased to highly recommend the New Horizons Lean Six Sigma Program to other organizations that may have similar objectives and challenges."

Otis Walker
Project Manager
Southern California Edison

"The Green Belt Training and Product Improvement course has allowed me to become more competitive in my field. With the skills I have obtained through New Horizon’s course, I feel more secure in my current position, as my employers know that I have skills that will help lead our Department into the next decade by improving our current practices by streamlining procedures, eliminating waste, consolidating efforts and training our employees to take ownership of their roles."

Darla Neal

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.