IT Service Management is embarking on its greatest evolution with the launch of ITIL 4. From ITIL to DevOps to Agile and Scrum, the world of service management is blending with the world of digital transformation in an exciting and powerful way. Don’t get your people or your organization fall behind.
What is IT Service Management?
IT Service Management (ITSM) is the group of activities, policies and processes performed by an organization to design, plan, deliver, operate and control information technology. ITSM focuses on customer needs, internal or external, adopting change management and continuous process improvement.
Why is ITSM Important to My Organization?
Implementing ITSM can help any organization establish processes through structured delivery and documentation. With a process in place IT teams streamline activities and support resulting in reduced costs and increased continuity. Most importantly, implementing ITSM has opens the door for IT insights to that help the organization take action and make decisions. Benefits range from:
- process implementation based on best practices
- increased visibility and understanding of IT support and services
- allows IT to better understand and support the organizations needs
- increased support for regulatory and compliance challenges
- reduce the impact of incidents and downtime
Learn More About How ITSM Automation is Changing IT Service and Delivery
Join our upcoming free webinar to learn more about how can organizations empower their IT team to fit into this modern workplace.
Why Do I Need ITSM Training?
Managing the complexities of Information Technology is critical to an organization’s success. Understanding IT service lifecycles, following best practices, and understanding how to reap the benefits of a solid IT strategy are important to meeting the needs of your growing organization.
Learn More About the Top 10 Growing Skills for IT Service Management Professionals
We believe businesses are only as successful as their people, and that people who are armed with the tools and vision to succeed, will succeed. From those new to IT Service Management through to experienced professionals, our expert training can prepare you to meet the ever-changing IT needs of your organization.
From the finest instructors, to the best materials, to post-class assets that further your learning experience, New Horizons is invested in your long term growth, starting with an ITSM development and training plan!