Each Center for Leadership and Development course includes unique post-class reinforcement materials available for 1 year. Content such as ebooks, videos, personal and team assessments, templates, and team building materials have been curated to ensure you continue your journey, transform into the leader you were meant to be and drive real results for your organization. To learn more about transformative professional development visit www.succeedwithcld.com

Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, & much more.

Skip to Available Dates

Learning Objectives

Define etiquette and provide an example of how etiquette can be of value to a company or organization.

  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

     

    Course Details

    Course Outline

    1 - Getting Started
  • Workshop Objectives
  • Pre-Assignment Review
  • 2 - Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette
  • Module Two: Review Questions
  • 3 - Networking for Success
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
  • Module Three: Review Questions
  • 4 - The Meet and Greet
  • The Three-Step Process
  • The Four Levels of Conversation
  • Case Study
  • Module Four: Review Questions
  • 5 - The Dining in Style
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions
  • Module Five: Review Questions
  • 6 - Eating Out
  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
  • Module Six: Review Questions
  • 7 - Business Email Etiquette
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
  • Module Seven: Review Questions
  • 8 - Phone Etiquette
  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell Phone Do’s and Don’ts
  • Module Eight: Review Questions
  • 9 - The Written Letter
  • Thank You Notes
  • Formal Letters
  • Informal Letters
  • Module Nine: Review Questions
  • 10 - Dressing for Success
  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
  • Module Ten: Review Questions
  • 11 - International Etiquette
  • General Rules
  • Important Points
  • Preparation Tips
  • Module Eleven: Review Questions
  • 12 - Wrapping Up
  • Words from the Wise
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    Business Etiquette

    $395
    Course Length : 1 Day
     

    1. Choose a Date | 2. Click Enroll Now

    Need Help Picking the Right Course? Give us a call! (888) 825-6684